AGENCY: Salt Lake City (Utah). Water Supply and Waterworks

SERIES: 8851
TITLE: Distribution crew report
DATES: 1974-2015.
ARRANGEMENT: Chronological

DESCRIPTION: These reports document response to customer complaints concerning problems with meters, water pressure, or water quality. One copy is used as a working copy for the crew to do work. The second is bound and becomes a log for the bureau to research. These reports include address, name of person requesting call, phone number for follow up, name of person receiving call, date of call, nature of problem, name of person handling complaint, and suggestions to remedy the problem.

RETENTION

DISPOSITION

RETENTION AND DISPOSITION AUTHORIZATION

These records are in Archives' permanent custody.

APPROVED: 03/1987

FORMAT MANAGEMENT

Paper: Retain in Office for 2 years and then destroy.

Paper: Retain in Office for 10 years and then destroy.

APPRAISAL

The bureau has determined the crew's copy only needs to be maintained for two years for verification purposes. The second copy is used extensively for reference and is needed for a ten year period to provide a historical perspective to responses to customers' complaints for budget and other planning purposes.